Need a hand? Our UK support team is on hand to help with account enquiries, verification, payments, or technical issues. An authorised representative in the support centre will review cases and, where necessary, escalate them within the organisation in your favour. We handle general feedback, GAMSTOP and responsible-gambling queries promptly. Use the contact options below for email, phone or affiliate enquiries and we’ll respond as quickly as possible. You can request a callback for account queries during UK business hours.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat 24/7, avg response 45s) |
| General enquiries | [email protected] (responses within 4 business hours) |
| Affiliate enquiries | [email protected] (account manager reply Mon-Fri 09:00-18:00) |
| Phone | +44 20 7946 1283 (Mon-Sun 08:00-23:00) |
| Working hours | 24/7 for live chat and email triage |
Email is the preferred way to contact us for detailed requests, account-related issues or when you need to send documents. Please email [email protected] with a clear subject line and include your full name, registered email and up-to-date contact details to avoid delays. We aim to respond promptly; providing complete information helps speed up verification and resolution.
Support requests are normally handled promptly; most enquiries receive a response within one business day. Simple account and payment questions are usually resolved quickly, while more complex investigations - such as KYC, payment disputes or security checks - can take longer depending on their nature. If you need faster help, use live chat for immediate assistance where available.
We want to hear from you. Please send any feedback, suggestions or ideas for improving the site via the feedback form or by emailing [email protected]. Every message is read and reviewed carefully by our team, and your input directly helps shape better features, clearer information and a smoother experience for all players. Thank you for helping us improve.
