Privacy Statement
At Villaspin we take privacy seriously. This page explains what personal and technical data we collect, how we use it, and the steps we take to keep your information secure. We aim to be clear about your choices and rights when using our site and services.
Types of data we collect
We collect a mix of data to provide and protect your account. This includes personal data you give us, technical details generated when you use our services, transactional records of payments and game activity, and aggregated analytics. We collect only what is necessary for account management, payments, safety and compliance.
Personal data
Personal data may include name, date of birth, email address, postal address, telephone number and identity documents submitted as part of verification checks. We also collect account credentials, communication preferences and any information you provide when contacting support.
Technical data
Technical data covers device and browser details, IP address, approximate location, operating system, session identifiers and cookies. We use this data to keep the service running, present the correct content and help detect unauthorised access or abuse.
Transactional data
Transactional data includes deposits, withdrawals, wager history, payment method metadata, timestamps and any records needed to process payments or resolve disputes. We retain transaction records to comply with financial and anti-fraud obligations.
How we use your information
We use data to create and manage accounts, process payments, carry out identity checks, prevent fraud, and comply with legal obligations. We also use information to provide customer support and, where you have opted in, to send service messages and promotional offers. You can opt out of marketing at any time.
Data protection practices
We protect your information using appropriate administrative, technical and physical measures such as access controls, encryption and regular security reviews. Only authorised personnel and trusted service providers have access to personal data where needed. We use secure storage and routine backups to safeguard records.
Cookies and tracking technologies
We use cookies and similar technologies for essential site functions, analytics and to personalise content. Some cookies are set by third-party providers for analytics and advertising. You can manage or block cookies through your browser settings, but disabling some cookies may affect site functionality.
User rights
You have rights over your personal data including access, correction, restriction, objection and deletion, subject to certain legal and operational limits. You may also request transfer of your data in a commonly used format where applicable.
Access, correction and deletion
To access, update or request deletion of your data, sign in to your account and use the profile settings where available, or contact support at [email protected]. We will verify identity before responding to protect your account.
Information sharing and third parties
We share data with payment processors, identity and fraud prevention services, game providers, hosting providers and professional advisors where necessary. We may also disclose information to comply with legal requests from authorities. Third parties process data under contract and are required to protect it.
Privacy policy updates
We may update this policy from time to time. Material changes will be posted on the site and notified to registered users where appropriate. If you have questions about how we handle personal information at Villa Spin, please contact [email protected].